Greetings Plattekill Friends,
Please be advised that with the ever changing conditions surrounding the current health situation, we ask that all our guests be familiar with our policies and requirements and to check back prior to your arrival for any changes and updates. This will ensure a safe environment for all our guests and staff and we thank everyone for their cooperation.
*** PLEASE FAMILIARIZE YOURSELF WITH OUR RECOMMENDED PROTOCALS:
1. Please limit time spent in the lodge to eat/warm up so that at any given time the lodge is not overly busy. Be mindful of others. If you feel better about being in the lodge during uncrowded times, we recommend you eat lunch prior to 12noon or after 2pm. We also continue to ask those who are not skiing/riding to please not sit in the lodge for extended periods, but rather enjoy the outdoors and our outdoor firepits and deck heaters.
2. Limit the amount of personal gear (boot bags, storage bags, food/picnic baskets) etc. brought in the lodge. This allows for more room for guests to space out. Please note, any/all items brought into the lodge must be kept/stored in designated cubbies, not on tables/chairs.
3. Please boot up/gear up in your car if at all possible. This worked great last year and helps to limit the amount of people in the lodge, allowing for more spacing inside the lodge for those with small children, renters of equipment, etc.
4. Please maintain social distance whenever possible and be mindful of others as we still navigate these times.
5. MASKS Masks are not required outside near the base area, while getting on/off lifts and while skiing/boarding. Inside masking follows current state health requirements.
7. We will continue to follow CDC guidelines and NYS recommendations and we ask all our guests to follow as well. Any employees that do not feel well or are experiencing any symptoms are asked to stay home. Please have patience if service is slower due to these limitations.
PLEASE DO NOT COME TO THE MOUNTAIN IF YOU ARE FEELING ILL. FOR THE SAFETY OF EVERYONE. LETS KEEP ALL OUR SKIERS AND RIDERS HEALTHY AND SAFE.
Please see changes below that we will continue to implement across our departments for the season:
- ONLINE TICKETING: Lift tickets will ALL continue to be sold online this year to control capacity limitations as necessary and allow us to quickly implement any changes as needed. You will have the option to purchase tickets at the mountain, BUT only IF tickets are available. Walk up/day of tickets may not be sold. Guests without pre-purchased bookings will be asked to call ahead to confirm day of tickets are available.
- If you or anyone in your group is experiencing covid-19 symptoms we will work with you to reschedule your booked date to another day. There are NO REFUNDS for any online (ticket/rental/lesson) purchases.
Season Passholders: Season passes will also be sold online. All season passes and related season products will be available for pickup on arrival to the mountain at the start of the season. Please follow instructions when purchasing to get us all the requested information. Passholder advance reservations will not be required and passholders can go direct to lifts.
- ONLINE RENTALS: Rentals will ALL be sold online and will require renters to fill out their form in advance so we have your equipment ready for you on your arrival.
Season rentals are highly recommended to eliminate multiple visits to the rental shop as the equipment is yours to take for the season.
- SKI & SNOWBOARD LESSONS: Advance reservations are HIGHLY RECOMMENDED for lessons, so it will be best to reserve as early as you can for lessons. Availability and a link to our online booking can be found on our lesson pages.
- FOOD & BEVERAGE SERVICE: We will continue to offer food and beverage outside on our deck at the “Platty Shack” as well as inside to help spread out capacity, limit indoor access and provide an alternative outlet. Additional plexi glass has been added around the decking area, plus deck heaters and firepits will help to keep guests as warm as we can outdoors.
We continue to work with the National Ski Areas Association to establish “Best Practices” we all can take to keep our community strong. SKI WELL, BE WELL. Let’s work together to have a safe and healthy winter season and RESPECT EACH OTHER.
Outdoor recreation, including skiing and snowboarding, is proven to improve mental and physical health of participants. “Research is showing that being outside in a mountain environment can boost our immune systems as well as our mental health and well-being,” says Florence Williams, author of The Nature Fix: How Being in Nature Can Make us Happier, Healthier, and More Creative.